Facilities Helpdesk & Maintenance Coordinator

Equans; Hempstalls; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 1.5x salary

Retail discounts

Gym membership discounts

Cycle to work

Holiday purchase

CSR days

Learning opportunities

Referral rewards

Employee networks

Wellbeing app access

Job summary

Equans in Stoke-on-Trent is hiring a Helpdesk Co-ordinator to join the Customer Service Centre on a permanent full-time basis. The role involves delivering responsive admin support, planning and dispatching maintenance works, and ensuring all tasks are completed within contract SLAs.

You will use CAFM systems to manage reactive and planned works, report on progress, and work both as part of a team and independently.

Qualifications

• Experience using CAFM systems is desirable.
• Proven customer service experience.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and adapt.
• Strong computer literacy with Microsoft Office.

Responsibilities

• Respond to and plan maintenance works using the CAFM system to job completion.
• Plan and dispatch maintenance to engineers, sub-contractors and site managers.
• Ensure SLAs are met and provide administrative support where appropriate.
• Collaborate with the team and demonstrate initiative when needed.
• Maintain accurate records and communicate effectively with stakeholders.

Skills

CAFM system

Customer service experience

Written and verbal communication

Teamwork and initiative

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Equans in Stoke-on-Trent is hiring a Helpdesk Co-ordinator to join the Customer Service Centre on a permanent full-time basis. The role involves delivering responsive admin support, planning and dispatching maintenance works, and ensuring all tasks are completed within contract SLAs.

You will use CAFM systems to manage reactive and planned works, report on progress, and work both as part of a team and independently.