Helpdesk Co-Ordinator

Nouvo Recruitment; Radlett; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in the UK seeks an experienced Helpdesk Coordinator to manage incoming maintenance jobs in a busy environment. You will raise and track jobs, liaise with engineers to ensure efficiency, and maintain high KPIs while supporting the service department's operations. Ideal candidates will have prior coordination experience, excellent communication and organisational skills, and the ability to perform in a fast-paced setting. This role operates Monday to Friday from 08:30 to 17:30.

Qualifications

• Prior helpdesk or service coordination experience, ideally in building services.
• Confidence in managing tasks under pressure.
• Strong attention to detail needed.

Responsibilities

• Raise remedial and reactive maintenance jobs.
• Liaise with engineers for job progression.
• Monitor progress of tasks and maintain KPIs.

Skills

Helpdesk or service coordination experience

Ability to remain confident in a fast-paced environment

Strong organisational skills

Computer literacy

Excellent telephone manner

Job description

Helpdesk Coordinator

Our client, a busy Building Services Company, is seeking an experienced Helpdesk Coordinator to manage incoming reactive maintenance jobs and support the smooth running of the service department.

Key Responsibilities

• Raise remedial and reactive maintenance jobs
• Liaise with engineers to ensure timely job progression
• Input and update data accurately within the system
• Monitor workflow and progress of both reactive and PPM (Planned Preventative Maintenance) tasks
• Ensure KPIs are maintained at 95% or higher
• Cost jobs on the internal system
• Chase subcontractors for completion paperwork and file documents as required

Skills & Experience Required

• Prior helpdesk or service coordination experience, ideally within building services or a similar industry
• Ability to remain confident, calm, and logical in a fast-paced working environment
• Strong organisational skills with excellent attention to detail
• Computer literate with the ability to learn new systems quickly
• Excellent telephone manner and communication skills

Hours of Work

08:30 - 17:30, Monday to Friday (1-hour lunch break)

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily.