Helpdesk Apprentice

Mitie; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking an Apprentice Service Desk Coordinator in Glasgow to support engineering operations while working towards a qualification. Ideal candidates should be enthusiastic, organized, and capable of building relationships. The role includes scheduling work, maintaining records, and preparing documentation. No prior experience is necessary, making this an excellent opportunity for motivated individuals looking to start their career in business administration and facilities management.

Benefits

Virtual GP access

Financial wellbeing assistance

Flexible lifestyle benefits platform

High street discounts

Enhanced pension contributions

Qualifications

• Positive attitude towards learning and development.
• Ability to manage multiple tasks efficiently.
• Open-mindedness to learning new systems and processes.

Responsibilities

• Support scheduling and planning for engineers and subcontractors.
• Update and maintain jobs on CAFM systems.
• Monitor shared mailboxes and ensure timely responses.
• Prepare purchase orders and documentation.
• Build positive relationships with colleagues and suppliers.

Skills

Curiosity

Communication

Organization

Attention to detail

Problem-solving

Education

GCSEs in Maths and English (Grades 4-9) or Scottish National 5 certificates (Grade A-C)

Job description

Better places, thriving communities.

Looking for a fresh start, a new challenge, or the chance to build skills that make a real difference?

Whether you're returning to work, exploring a second career, or ready to try something new – this could be the start of something brilliant.

At Mitie, we do more than manage buildings – we create better places for people to live, work, and thrive. From offices and universities to hospitals and heritage sites, our teams help keep spaces safe, welcoming, and running smoothly. We're proud to partner with the Scottish Government, delivering essential services to over 70 sites across the country – including research centres, Marine Scotland buildings, and the First Minister's residence.

Joining Mitie means being part of a team that values collaboration, innovation, and inclusion. We'll help you grow your career while supporting thriving communities and making a real impact every day.

The Role

As an Apprentice Service Desk Coordinator, you'll play a key role in supporting our engineering and facilities operations while working towards a nationally recognised qualification. You'll gain hands‑on experience, develop valuable skills, and set yourself up for a successful career in business administration, IT support, and facilities management.

You’ll learn to :

Support the Service Desk team with scheduling and planning work for engineers and subcontractors

Update and maintain jobs on our CAFM systems (Maximo and Click planning platform)

Monitor shared mailboxes, ensuring emails are actioned promptly and accurately

Review certifications, worksheets, and contractor reports, flagging any remedial work required

Prepare purchase orders, quotations, and supporting documentation for contract works

Assist managers with reporting, management information, and customer updates

Build positive relationships with colleagues, managers, engineers, and external suppliers

What We’re Looking For

We’re looking for someone who is :

Curious, enthusiastic, and ready to learn

Confident communicating with different people and building relationships

Organised, attentive to detail, and able to manage multiple tasks

Committed to helping create better places and supporting thriving communities

Open to learning new systems, tools, and processes

You don't need prior experience – just a positive attitude, willingness to learn, and drive to succeed.

Your Apprenticeship

You’ll be enrolled onto a SCQF Level 6 Digital Application Support Diploma, fully supported by Elite Modern Apprenticeships. You'll have access to 1‑2‑1 guidance, e‑learning, and expert advice, helping you develop the skills and knowledge to succeed.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities, achieve your goals, and discover new ones along the journey.

Could you be our next Apprentice?

We’re searching for ambitious, driven individuals who are excited about learning and ready to take on new challenges. To succeed as a Mitie apprentice, you’ll need :

• A keen interest in your chosen field.
• Theability to think critically and find solutions.
• Dedication to completing your apprenticeship and growing with Mitie.
• GCSEs in Maths and English (Grades 4‑9 orequivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at the interview stage.

No prior experience? No problem! If you're enthusiastic and ready to learn, we'll give you all the tools you need to succeed.

Our market‑leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.