Helpdesk Advisor (12 Month FTC)

CBRE Local UK; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global leader in real estate services is seeking a Helpdesk Advisor for a 12-month FTC in Beeston, Nottingham. This role involves providing exceptional customer service, managing CAFM systems, and ensuring effective communication between the Facilities Team and users. The ideal candidate is highly organized, a confident communicator, and customer-focused. Join a dynamic team with growth opportunities and contribute to the success of facilities management services.

Benefits

Access to training opportunities

Growth and collaboration culture

Qualifications

• Experience in a customer service role is preferred.
• Ability to manage multiple tasks effectively.
• Familiarity with CAFM systems is a plus.

Responsibilities

• Act as the key user of the CAFM system, managing records and reporting.
• Respond promptly to calls and emails, prioritising requests accurately.
• Maintain communication between the Facilities Team and end users.
• Liaise with engineers and managers to ensure service quality.
• Review subcontractor performance and provide feedback.

Skills

Highly organised with strong attention to detail

Logical and structured approach to work

Confident and assertive communicator

Persistent in following tasks through to resolution

Customer-focused and team-oriented

Job description

Helpdesk Advisor - 12-Month FTC

Location: Beeston, Nottingham
Company: CBRE Global Workplace Solutions

About Us

CBRE is the global leader in real estate services, operating in 48 countries with over 70,000 employees. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.

The Role

We are seeking a Helpdesk Advisor to join our team on a 6-month fixed-term contract. In this role, you will provide exceptional customer service and business support, ensuring smooth operations and contributing to the success of our facilities management services.

Key Responsibilities

• Act as the key user of the CAFM system, managing PPM records, reactive tasks, and reporting.
• Respond promptly to calls and emails, ensuring accurate prioritisation and assignment of reactive requests.
• Maintain clear communication between the Facilities Team and end users throughout job lifecycles.
• Liaise with engineers and managers to uphold service quality.
• Review subcontractor performance and provide feedback.
• Identify and implement innovations to enhance contract performance.
• Assist with timesheets, expenses, and monthly reporting when required.
• Log hazards and customer feedback on the QHSE Management Portal.
• Support financial processes such as obtaining supplier quotes and updating performance portals.

What We're Looking For

• Highly organised with strong attention to detail.
• Logical and structured approach to work.
• Confident and assertive communicator.
• Persistent in following tasks through to resolution.
• Customer-focused and team-oriented.

Why Join Us?

At CBRE, we promote a culture of growth and collaboration. You'll have access to training opportunities and the chance to work with a global leader in real estate services.

Apply Today!

If you're ready to bring your skills to a dynamic team and make an impact, we'd love to hear from you.