Helpdesk Adviser

CO-OP; Scunthorpe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading wholesale company in Scunthorpe is looking for a Helpdesk Adviser to provide exceptional support and manage customer queries. The ideal candidate will have strong communication skills and experience in customer service, as well as the ability to thrive in a fast-paced environment. This position offers a competitive salary, substantial benefits, and opportunities for career development.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Subsidised onsite gym access

Career development coaching and training

Wagestream app for pay access

24/7 support services through Grocery Aid

Qualifications

• Proven experience in delivering outstanding customer service.
• Strong telephone and email communication skills.
• Ability to work in a fast-paced environment with tight deadlines.

Responsibilities

• Support the team and assist with customer queries via telephone.
• Maintain relationships with stakeholders and provide excellent service.
• Log and investigate queries and complaints within required time frames.
• Complete reception tasks in a timely manner.

Skills

Customer service

Communication skills

IT literacy

Ability to manage multiple priorities

Job description

Overview

Are you passionate about delivering outstanding customer service? We're looking for a Helpdesk Adviser to join Co-op Wholesale. Since 1977, we've championed independent retailers to thrive with Nisa - and now, we're entering a bold new chapter as Co-op Wholesale. It's the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one. We'll look to you to provide essential daily support to both the Helpdesk and Reception, ensuring that customer and consumer queries and complaints are logged and investigated promptly through telephone, email, or OCS. If you're ready to make a real impact and deliver best-in-class support to Wholesale partners, we'd love to hear from you!

What you’ll do

• Support the team, assist with queries via telephone and training to maintain high working standards
• Maintain good relationships with internal and external stakeholders, always providing excellent customer service
• Manage workload ensuring all queries & complaints are logged and investigated within time frame
• Work closely with DHL and other areas of the business to reach resolutions to queries raised
• Ensure all reception tasks are completed in a timely manner
• Good communication skills and customer service (telephone and email)
• The ability to manage multiple priorities, work within a fast-paced environment and to tight deadlines
• IT literacy skills and knowledge

Benefits

• Competitive salary and great benefits package including 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family

Equality and Diversity

Building a diverse environment. We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.