Helpdesk Administrator: Central Ops & Support

Ritz Recruitment Ltd; Elstree; On-site; GBP 21,000 - 28,000; Full time

Job summary

Ritz Recruitment Ltd is recruiting a proactive Helpdesk Administrator in Borehamwood to be the central point of contact for internal and external stakeholders and to keep operations running smoothly behind the scenes.

You will support multiple departments, manage a busy inbox, log jobs in the ticketing system, assign tasks to engineers, and help with supply orders and general admin while maintaining confidentiality in a structured laboratory services environment.

Qualifications

• Experience in handling high volumes of calls and emails.
• Strong organisational skills in a busy environment.
• Proactive, solutions-focused with confidentiality awareness.

Responsibilities

• Act as first point of contact for queries via phone and email.
• Manage and prioritise a busy shared inbox.
• Log and coordinate jobs through an internal ticketing system.
• Escalate urgent or complex issues as needed.
• Upload documentation to internal quality systems.
• Assign jobs to engineers or relevant team members.
• Support with supply orders and general admin tasks.
• Assist wider laboratory teams when required.

Skills

Administration experience

Communication skills

Organisation skills

Confidentiality

Tools

Ticketing system

Internal databases

Job description

Ritz Recruitment Ltd is recruiting a proactive Helpdesk Administrator in Borehamwood to be the central point of contact for internal and external stakeholders and to keep operations running smoothly behind the scenes.

You will support multiple departments, manage a busy inbox, log jobs in the ticketing system, assign tasks to engineers, and help with supply orders and general admin while maintaining confidentiality in a structured laboratory services environment.