Helpdesk Administrator

Confidential; Borehamwood; Sur place; GBP 17 000 - 22 000; Plein temps

Résumé du poste

Confidential is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate start on a temporary basis. You will act as the central point of contact for queries via phone and email, manage a busy inbox, and log and coordinate service jobs using an internal system.

You will raise purchase orders, escalate urgent issues, upload documentation, and support engineers across multiple departments, ensuring confidentiality and smooth operation behind the scenes.

Qualifications

• Proven Helpdesk/Client support experience.
• Strong administration experience.
• Experience handling high volume of calls and emails in a professional manner.
• Can prioritise and stay organised in a busy environment.
• Is comfortable using internal systems and databases.
• Has a proactive, solutions-focused approach.
• Understands the importance of confidentiality.

Responsabilités

• Acting as first point of contact for queries via phone and email.
• Managing and prioritising a busy shared inbox.
• Logging and coordinating jobs through an internal ticketing system.
• Raising purchase orders for departments.
• Escalating urgent or complex issues where needed.
• Uploading documentation to internal quality systems.
• Assigning jobs to engineers or relevant team members.
• Supporting with supply orders and general admin tasks.
• Assisting wider laboratory teams when required.

Connaissances

Helpdesk experience

Administration experience

Communication skills

Organisational skills

Outils

Ticketing system

Description du poste

Helpdesk Administrator Borehamwood, WD6 Immediate Start, Temporary, £14ph Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team. This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes. You ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.

Day to day will include:

• Acting as first point of contact for queries via phone and email
• Managing and prioritising a busy shared inbox
• Logging and coordinating jobs through an internal ticketing system
• Raising purchase orders for departments
• Escalating urgent or complex issues where needed
• Uploading documentation to internal quality systems
• Assigning jobs to engineers or relevant team members
• Supporting with supply orders and general admin tasks
• Assisting wider laboratory teams when required

They re looking for someone who:

• Proven Helpdesk/Client support experience
• Has strong administration experience
• Experience in handling high volume of calls and emails in a professional manner
• Can prioritise and stay organised in a busy environment
• Is comfortable using internal systems and databases
• Has a proactive, solutions-focused approach
• Understands the importance of confidentiality

It s a structured, professional environment where you ll play an important role in keeping essential services running efficiently.