Helpdesk & Operations Coordinator

Ritz Recruitment Ltd; Elstree; On-site; GBP 17,000 - 19,000; Part time

Job summary

Ritz Recruitment Ltd is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate temporary role. You will be the central contact for internal and external stakeholders, ensuring queries are tracked and service jobs are completed efficiently.

Daily duties include handling calls and emails, managing a busy inbox, logging jobs, and coordinating with engineers. Ideal candidates have solid admin experience, strong organisational skills, and a confidential, solutions-focused

Qualifications

• Proven Helpdesk/Client support experience.
• Strong administration experience.
• Experience handling high volume of calls and emails.
• Able to prioritise and stay organised in a busy environment.
• Comfortable using internal systems and databases.
• Proactive, solutions-focused approach.
• Treat confidentiality as essential.

Responsibilities

• Act as first point of contact for queries via phone and email.
• Manage and prioritise a busy shared inbox.
• Log and coordinate jobs through internal ticketing system.
• Raise purchase orders for departments.
• Escalate urgent or complex issues as needed.
• Upload documentation to internal quality systems.
• Assign jobs to engineers or team members.
• Assist with supply orders and general admin tasks.
• Support wider laboratory teams as required.

Skills

Helpdesk experience

Client support

Administration

Organisation

Communication

Job description

Ritz Recruitment Ltd is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate temporary role. You will be the central contact for internal and external stakeholders, ensuring queries are tracked and service jobs are completed efficiently.

Daily duties include handling calls and emails, managing a busy inbox, logging jobs, and coordinating with engineers. Ideal candidates have solid admin experience, strong organisational skills, and a confidential, solutions-focused