Helpdesk Administrator

Forrest Recruitment Ltd.; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Forrest Recruitment Ltd. in the United Kingdom is looking to extend its administration function within the Helpdesk team.

You will provide administrative support to a busy department, coordinating service schedules and managing documentation in a friendly, collaborative environment. The role involves answering calls and emails, maintaining customer records on the internal system, processing documents, and raising quotations and purchase orders.

Qualifications

• Experience in administration with scheduling background.
• Strong communication and customer service orientation.
• Ability to learn new systems quickly.

Responsibilities

• Answering incoming calls and emails from customers/engineers/internal departments.
• Responding to customer enquiries via telephone and email.
• Maintaining accurate customer records on the internal system.
• Processing documentation including service reports, maintenance certificates compliance documents and other paperwork.
• Raising quotations and generating purchase orders.

Skills

Administrative support

Strong communication

Scheduling

Customer service

Job description

Due to continued expansion and internal progression, our client is looking to extend the administration function within their Helpdesk team. This is an exciting time to join a very established organisation working a modern, open plan office with a friendly and collaborative team environment. You will be providing administrative support to a busy department and you will play a key role in coordinating service schedules, managing documentation and ensuring smooth day-to-day operations.

Duties Include:

• Answering incoming calls and emails from customers/engineers/internal departments
• Responding to customer enquries via telephone and email
• Maintaining accurate customer records on the internal system
• Prosessing documentation including service reports, maintenance certificates compliance documents and other paperwork
• Raising quotations and generating purchase orders

Working hours:

• Monday to Friday (8am – 4pm)
• 37.5 hours a week

The ideal candidate will have previous experience in administration in a schedueling background and be quick to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients.