Facilities Helpdesk & Operations Coordinator

Bucks and Berks Recruitment; Marlow; On-site; GBP 28,000 - 36,000; Full time

Job summary

Bucks and Berks Recruitment in Marlow is seeking an organised Helpdesk Administrator to support HVAC and facilities management operations, coordinating reactive and planned maintenance with engineers, subcontractors and clients. The role focuses on delivering excellent service, managing multiple priorities, and maintaining contractual compliance in a fast-paced environment.

This is a customer-facing position with regular hours, Mon-Fri, and opportunities to contribute to service delivery

Qualifications

• Experience in a Helpdesk, Service Desk, Facilities Management or Maintenance Coordination environment.
• Experience using CAFM systems and reactive maintenance workflows.
• Strong customer service and client communication skills.
• Excellent written and verbal communication abilities.
• Experience liaising with engineers, subcontractors and clients.
• Strong organisational skills and the ability to manage multiple priorities.
• High levels of accuracy and attention to detail.
• Good IT skills and confidence working across multiple systems.

Responsibilities

• Act as the first point of contact for clients, engineers and subcontractors.
• Answer incoming calls and respond to email enquiries professionally and efficiently.
• Log and manage reactive maintenance requests.
• Prioritise jobs according to client requirements and contractual obligations.
• Provide timely and professional updates throughout the lifecycle of each job.
• Manage customer queries and challenging situations with confidence and professionalism.

Skills

Helpdesk experience

Customer service

Organisational skills

Multitasking

Communication skills

Tools

CAFM systems

Job description

Bucks and Berks Recruitment in Marlow is seeking an organised Helpdesk Administrator to support HVAC and facilities management operations, coordinating reactive and planned maintenance with engineers, subcontractors and clients. The role focuses on delivering excellent service, managing multiple priorities, and maintaining contractual compliance in a fast-paced environment.

This is a customer-facing position with regular hours, Mon-Fri, and opportunities to contribute to service delivery