Helpdesk Administrator: Central Support Champion

Confidential; Borehamwood; On-site; GBP 17,000 - 22,000; Full time

Job summary

Confidential is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate start on a temporary basis. You will act as the central point of contact for queries via phone and email, manage a busy inbox, and log and coordinate service jobs using an internal system.

You will raise purchase orders, escalate urgent issues, upload documentation, and support engineers across multiple departments, ensuring confidentiality and smooth operation behind the scenes.

Qualifications

• Proven Helpdesk/Client support experience.
• Strong administration experience.
• Experience handling high volume of calls and emails in a professional manner.
• Can prioritise and stay organised in a busy environment.
• Is comfortable using internal systems and databases.
• Has a proactive, solutions-focused approach.
• Understands the importance of confidentiality.

Responsibilities

• Acting as first point of contact for queries via phone and email.
• Managing and prioritising a busy shared inbox.
• Logging and coordinating jobs through an internal ticketing system.
• Raising purchase orders for departments.
• Escalating urgent or complex issues where needed.
• Uploading documentation to internal quality systems.
• Assigning jobs to engineers or relevant team members.
• Supporting with supply orders and general admin tasks.
• Assisting wider laboratory teams when required.

Skills

Helpdesk experience

Administration experience

Communication skills

Organisational skills

Tools

Ticketing system

Job description

Confidential is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate start on a temporary basis. You will act as the central point of contact for queries via phone and email, manage a busy inbox, and log and coordinate service jobs using an internal system.

You will raise purchase orders, escalate urgent issues, upload documentation, and support engineers across multiple departments, ensuring confidentiality and smooth operation behind the scenes.