Helpdesk Administrator

Ritz Recruitment Ltd; City Of London; On-site; GBP 17,000 - 22,000; Part time

Job summary

Ritz Recruitment Ltd is recruiting a Helpdesk Administrator in Borehamwood, WD6. Immediate start for a temporary role at £14 per hour, supporting the Services team and acting as the central contact for internal and external stakeholders.

You'll log and coordinate service jobs, manage a busy inbox, raise purchase orders, and assist engineers and labs while maintaining confidentiality and organised operations behind the scenes.

Qualifications

• Proven Helpdesk/Client support experience.
• Strong administration experience.
• Experience handling high volume calls and emails professionally.
• Able to prioritise and remain organised in a busy environment.
• Comfortable using internal systems and databases.
• Proactive, solutions-focused approach.
• Maintains confidentiality.

Responsibilities

• Act as first point of contact for queries via phone and email.
• Manage and prioritise a busy shared inbox.
• Log and coordinate jobs through an internal ticketing system.
• Raise purchase orders for departments.
• Escalate urgent or complex issues when needed.
• Upload documentation to internal quality systems.
• Assign jobs to engineers or relevant team members.
• Support with supply orders and general admin tasks.
• Assist wider laboratory teams as required.

Skills

Helpdesk experience

Client support

Administration experience

High volume calls & emails

Organisational skills

Proactive problem solving

Confidentiality

Tools

Ticketing system

Internal databases

Purchase orders

Job description

Helpdesk Administrator Borehamwood, WD6

Immediate Start, Temporary, £14ph

Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team.

This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.

You ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.

Day to day will include:

• Acting as first point of contact for queries via phone and email
• Managing and prioritising a busy shared inbox
• Logging and coordinating jobs through an internal ticketing system
• Raising purchase orders for departments
• Escalating urgent or complex issues where needed
• Uploading documentation to internal quality systems
• Assigning jobs to engineers or relevant team members
• Supporting with supply orders and general admin tasks
• Assisting wider laboratory teams when required

They re looking for someone who:

• Proven Helpdesk/Client support experience
• Has strong administration experience
• Experience in handling high volume of calls and emails in a professional manner
• Can prioritise and stay organised in a busy environment
• Is comfortable using internal systems and databases
• Has a proactive, solutions-focused approach
• Understands the importance of confidentiality

It s a structured, professional environment where you ll play an important role in keeping essential services running efficiently.