Helpdesk Supervisor - NHS Facility Support Lead

CBRE Local UK; Leeds; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career progression

On-site parking

Job summary

CBRE Local UK is seeking a Helpdesk Supervisor to ensure the smooth operation of the site-wide helpdesk and to support CBRE managerial staff on-site. The role involves coordinating requests, maintaining records, and liaising with engineers, the on-site team and NHS clients.

Based in our central London office near Tottenham Court Road, the role runs Monday to Friday 8am–5pm and offers opportunities for career progression within a leading facility management team.

Qualifications

• Proven experience in a helpdesk or supervisory role.
• Strong leadership and team mentoring abilities.
• Advanced Excel data analysis and reporting skills.
• Experience with CAFM/CMMS software is required.
• Ability to manage multiple tasks in a high-volume environment.
• Excellent English communication, written and spoken.

Responsibilities

• Coordinate service requests via phone, email, and portal.
• Log and direct tasks to appropriate teams.
• Provide responsive, professional service to clients.
• Support CBRE managerial staff and on-site team.
• Maintain concise records and data integrity.

Skills

Leadership

Excel

Multitasking

Attention to detail

Communication

Tools

CAFM/CMMS software

MS Office

Job description

CBRE Local UK is seeking a Helpdesk Supervisor to ensure the smooth operation of the site-wide helpdesk and to support CBRE managerial staff on-site. The role involves coordinating requests, maintaining records, and liaising with engineers, the on-site team and NHS clients.

Based in our central London office near Tottenham Court Road, the role runs Monday to Friday 8am–5pm and offers opportunities for career progression within a leading facility management team.