Helpdesk Administrator - Elstree, England

Ritz Recruitment Ltd; Elstree; On-site; GBP 21,000 - 28,000; Full time

Job summary

Ritz Recruitment Ltd is recruiting a proactive Helpdesk Administrator in Borehamwood to be the central point of contact for internal and external stakeholders and to keep operations running smoothly behind the scenes.

You will support multiple departments, manage a busy inbox, log jobs in the ticketing system, assign tasks to engineers, and help with supply orders and general admin while maintaining confidentiality in a structured laboratory services environment.

Qualifications

• Experience in handling high volumes of calls and emails.
• Strong organisational skills in a busy environment.
• Proactive, solutions-focused with confidentiality awareness.

Responsibilities

• Act as first point of contact for queries via phone and email.
• Manage and prioritise a busy shared inbox.
• Log and coordinate jobs through an internal ticketing system.
• Escalate urgent or complex issues as needed.
• Upload documentation to internal quality systems.
• Assign jobs to engineers or relevant team members.
• Support with supply orders and general admin tasks.
• Assist wider laboratory teams when required.

Skills

Administration experience

Communication skills

Organisation skills

Confidentiality

Tools

Ticketing system

Internal databases

Job description

Helpdesk Administrator | Borehamwood, WD6

Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team.

This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.

You’ll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.

Day to day will include:

• Acting as first point of contact for queries via phone and email
• Managing and prioritising a busy shared inbox
• Logging and coordinating jobs through an internal ticketing system
• Escalating urgent or complex issues where needed
• Uploading documentation to internal quality systems
• Assigning jobs to engineers or relevant team members
• Supporting with supply orders and general admin tasks
• Assisting wider laboratory teams when required

They’re looking for someone who:

• Has strong administration experience
• Experience in handling high volume of calls and emails in a professional manner
• Can prioritise and stay organised in a busy environment
• Is comfortable using internal systems and databases
• Has a proactive, solutions-focused approach
• Understands the importance of confidentiality

It’s a structured, professional environment where you’ll play an important role in keeping essential services running efficiently.