Helpdesk Administrator

Ritz Recruitment Ltd; Elstree; On-site; GBP 17,000 - 19,000; Part time

Job summary

Ritz Recruitment Ltd is seeking a proactive Helpdesk Administrator in Borehamwood (WD6) for an immediate temporary role. You will be the central contact for internal and external stakeholders, ensuring queries are tracked and service jobs are completed efficiently.

Daily duties include handling calls and emails, managing a busy inbox, logging jobs, and coordinating with engineers. Ideal candidates have solid admin experience, strong organisational skills, and a confidential, solutions-focused

Qualifications

• Proven Helpdesk/Client support experience.
• Strong administration experience.
• Experience handling high volume of calls and emails.
• Able to prioritise and stay organised in a busy environment.
• Comfortable using internal systems and databases.
• Proactive, solutions-focused approach.
• Treat confidentiality as essential.

Responsibilities

• Act as first point of contact for queries via phone and email.
• Manage and prioritise a busy shared inbox.
• Log and coordinate jobs through internal ticketing system.
• Raise purchase orders for departments.
• Escalate urgent or complex issues as needed.
• Upload documentation to internal quality systems.
• Assign jobs to engineers or team members.
• Assist with supply orders and general admin tasks.
• Support wider laboratory teams as required.

Skills

Helpdesk experience

Client support

Administration

Organisation

Communication

Job description

Helpdesk Administrator | Borehamwood, WD6

Immediate Start, Temporary, £14ph

Well-established laboratory services organisation requires a proactive Helpdesk Administrator to join their team.

This is a great opportunity if you enjoy being the central point of contact for internal and external stakeholders, keeping things organised and making sure operations run smoothly behind the scenes.

You'll be part of the Services team, supporting multiple departments and ensuring queries, requests and service jobs are tracked and completed efficiently.

Day to day will include:

• Acting as first point of contact for queries via phone and email
• Managing and prioritising a busy shared inbox
• Logging and coordinating jobs through an internal ticketing system
• Raising purchase orders for departments
• Escalating urgent or complex issues where needed
• Uploading documentation to internal quality systems
• Assigning jobs to engineers or relevant team members
• Supporting with supply orders and general admin tasks
• Assisting wider laboratory teams when required

They're looking for someone who:

• Proven Helpdesk/Client support experience
• Has strong administration experience
• Experience in handling high volume of calls and emails in a professional manner
• Can prioritise and stay organised in a busy environment
• Is comfortable using internal systems and databases
• Has a proactive, solutions-focused approach
• Understands the importance of confidentiality

It's a structured, professional environment where you'll play an important role in keeping essential services running efficiently.