Admin Officer

Career Choices Dewis Gyrfa Ltd; Wirral; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer to provide front-line administrative and customer-focused support across hearings and cases in Birkenhead. The role involves handling face-to-face, telephone and written communications, following standard procedures and ensuring accurate data entry.

The post requires careful attention to detail, a calm, professional manner and the ability to work within governance and confidentiality protocols. DBS check may be required and enhanced checks on onboarding.

Qualifications

• Provide face-to-face, telephone and correspondence support, including for users with complex needs.
• Signpost users to the right support using scripts and knowledge articles.
• Follow complaints policies and procedures to reduce escalation and maintain records.

Responsibilities

• Prepare for, facilitate and complete administrative tasks to support hearings.
• Handle case files with accurate data entry and secure information management.
• Manage jury service activity and process related expenses/court fees.
• Assist with listing and scheduling and respond to urgent matters.
• Support enforcement procedures and basic statistical reporting.

Skills

Customer service

Attention to detail

Data handling

Time management

Tools

MS Office

Job description

Admin Officer Location & Building: Birkenhead CH41 5HW Working Days / Hours: 37 hours Mon-Fri Working Pattern: 9am - 5pm Pay Rate: £12.86 If you're someone who enjoys bringing order, clarity and calm to busy environments, this is a brilliant opportunity to support front line justice.

Our client is hiring an AO to deliver strong administrative and customer-focused support across hearings, cases and operational tasks-making a real difference to users and stakeholders.

What you'll be doing:

• Prepare for, facilitate and complete administrative tasks to support hearings
• Provide face-to-face, telephone (incoming/outbound) and correspondence support, including for users with specific or complex needs
• Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information
• Follow complaints policies and procedures, respond promptly to reduce escalation, and update OPTIC as required
• Support operational targets by processing work using standard operating procedures
• Handle case files with accurate data entry, secure information management, and compliance with retention/data-loss protocols
• Manage jury service activity (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health & safety activity (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) as required What you'll bring:
• Confident customer service approach, with empathy and professionalism when dealing with complex needs
• Strong attention to detail and pride in accurate administration and data handling
• Ability to follow policies, procedures and respond appropriately under time pressure
• Clear communication skills across multiple contact methods, including written correspondence
• A proactive, solutions-focused mindset-able to act quickly to prevent issues escalating Additional information: Some tasks involve handling sensitive information and maintaining strict compliance with governance and protocols.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

Ready to play a key part in a busy, purpose-driven environment?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.