Front Desk & Admin Lead - Calm, Secure Visitor Experience

Brook Street; Birkenhead; On-site; GBP 17,000 - 21,000; Full time

Job summary

Brook Street is seeking a Receptionist (Grade AO - Probation Service) at Birkenhead to provide a calm, professional front-of-house presence and support everyday administration.

You will greet visitors, handle calls and emails, log arrivals, issue passes, and assist with security and safety tasks while maintaining confidential records. This is an office-based role with DBS clearance required and an assignment through 13 January 2027.

Qualifications

• Proven proficiency with Microsoft Office and ICT skills.
• Excellent verbal and written communication.
• Commitment to safeguarding and confidentiality in day-to-day work.

Responsibilities

• Acting as first point of contact for visitors, telephone callers and emails.
• Greeting people professionally face to face and handling calls.
• Logging arrivals and departures, issuing visitor passes and security fobs.
• Notifying the right team members promptly when needed.
• Managing building logistics including mail handling, stationery, and room bookings.
• Handling petty cash and assisting travel arrangements for staff.
• Supporting Health & Safety and security tasks as required.
• Logging building faults and escalating issues through proper channels.
• Providing confidential administrative support including scanning and archiving.

Skills

MS Office

Communication

Safeguarding

Confidentiality

Job description

Brook Street is seeking a Receptionist (Grade AO - Probation Service) at Birkenhead to provide a calm, professional front-of-house presence and support everyday administration.

You will greet visitors, handle calls and emails, log arrivals, issue passes, and assist with security and safety tasks while maintaining confidential records. This is an office-based role with DBS clearance required and an assignment through 13 January 2027.