Clinic Coordinator - Sutton Coldfield

Audika GB; Sutton Coldfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Audika GB is seeking a Clinic Coordinator for our Sutton Coldfield hearing centre. This full-time role runs Monday to Friday, 9am–5pm, delivering excellent customer service and creating a welcoming atmosphere for patients.

You will manage diaries, support hearing care professionals, handle records in line with GDPR, and promote our wellness program and care plans. Attention to branch presentation and proactive communication are essential to success.

Qualifications

• Experience delivering customer service in a clinic or healthcare setting.
• Strong organisational skills with diary management capabilities.
• Ability to maintain accurate records with GDPR compliance.
• Proactive mindset to promote wellness programs and care plans.

Responsibilities

• Diary management and appointment scheduling coordination.
• Support hearing care professionals with exceptional customer care.
• Maintain customer records and GDPR-compliant reporting.
• Promote wellness program, accessories, and care plans.
• Engage customers to deliver premium service and build relationships.
• Uphold brand standards in branch presentation and literature display.

Skills

Diary management

Customer service

Administration

GDPR awareness

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Sutton Coldfield hearing centre full-time Monday-Friday 9am-5pm.

Salary - £27,500

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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