Clinic Coordinator: Scheduling & Patient Care

Demant; Loughton; Remote; GBP 26,000 - 31,000; Full time

Job summary

Audika is seeking a Clinic Coordinator for its Loughton hearing centre, full-time, Monday-Friday 9am-5pm. You will deliver exceptional customer service, manage diaries and appointments, and support clinicians in daily tasks.

Join a global hearing care group under Demant; you will handle admin, GDPR compliance, stock records, and promote wellness programs to customers. A collaborative, international environment awaits.

Qualifications

• Experience with diary management and scheduling is preferred.
• Excellent customer service and communication skills.
• Strong organizational abilities and GDPR awareness.
• Able to promote services and engage customers effectively.

Responsibilities

• Diary management: optimize appointment scheduling and coordinate with colleagues.
• Support hearing care professionals to deliver outstanding customer care.
• Administration: maintain customer records, GDPR compliance, and stock reporting.
• Sales: promote the Wellness program, accessories, and care plans to customers.
• Customer care: deliver premium service, answer calls promptly, build relationships.
• Branch presentation: maintain brand standards and literature display.

Skills

Diary management

Customer service

Team coordination

GDPR awareness

Job description

Audika is seeking a Clinic Coordinator for its Loughton hearing centre, full-time, Monday-Friday 9am-5pm. You will deliver exceptional customer service, manage diaries and appointments, and support clinicians in daily tasks.

Join a global hearing care group under Demant; you will handle admin, GDPR compliance, stock records, and promote wellness programs to customers. A collaborative, international environment awaits.