Healthcare Reception & Admin Specialist (9-Month FTC)

Mersey Care NHS Foundation Trust; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated receptionist to join the Community Reception team across various sites. The role provides reception and administrative support, handling queries and ensuring smooth day-to-day operations while upholding confidentiality and high service standards.

You will need excellent communication, IT literacy and the ability to work independently in a busy environment.

Qualifications

• IT literate
• Proven experience of word processing, spreadsheet, and email software
• Experience of using patient administration systems
• Experience of general administration office skills - filing, photocopying, faxing, note taking
• Experience of working to conflicting demands and work effectively within teams
• Ability to work in a confidential and sensitive manner
• Experience of handling cash/raising invoices relating to patient charges
• Ability to plan, prioritise and schedule own work
• Good organisation skills
• Ability to work without supervision
• Able to work flexibly in accordance with service needs
• Effective communication and interpersonal skills including telephone skills and face to face communication

Responsibilities

• Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
• Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
• Sorting and distribution of mail to all departments.
• Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
• Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
• To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.
• Generally monitor security within the building.
• Ensuring reception and waiting areas are kept clean, tidy and safe.
• Report any incidents or accidents in accordance with Trust Policy.
• Staff may be required to work from other bases within the organisation.

Job description

Mersey Care NHS Foundation Trust is seeking a motivated receptionist to join the Community Reception team across various sites. The role provides reception and administrative support, handling queries and ensuring smooth day-to-day operations while upholding confidentiality and high service standards.

You will need excellent communication, IT literacy and the ability to work independently in a busy environment.