Medical Receptionist: Patient Care & Admin Maestro

NHS Jobs; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a diligent Administrative Receptionist in General Practice. You will provide a high standard of confidential reception services, handle calls and emails, manage the appointment system, direct patients to appropriate Health Care Professionals and coordinate transport as required.

You will maintain accurate patient records, process requests, support the primary health care team, and participate in ongoing training to stay current with

Qualifications

• Identify personal development and training needs in conjunction with the manager.
• Support others with their training and development needs.
• Participate in continuing education and maintain a contemporary level of professional knowledge and skills in line with practice requirements.

Responsibilities

• To provide and maintain a high standard of administrative services for colleagues and patients in General Practice offering a helpful, friendly and confidential reception service.
• Receive telephone calls and electronic mail and take appropriate action as per practice protocols.
• Mail handling, preparation and distribution following practice protocols.
• Operate the practice appointments system including requests for Home Visits following practice protocol.
• Direct patients to appropriate Health Care Professional for advice concerning Health Promotion / Chronic Disease Management.
• Organise Ambulance / other transport following practice protocol.
• Know how receptionists input, locate and retrieve data and use the practice computer on a day-to-day basis.
• Ensure accuracy when processing patient requests, recording patient information, booking appointments and taking messages following practice protocols.
• Accurate message taking and liaison with and primary health care team colleagues and patients.
• Know how to produce repeat prescriptions following the practice protocols.
• Ability to take appropriate action for pathology links following the practice protocol.
• Recognise emergency situations, problems and difficulties and ability to take prompt action following practice protocols.
• Able to perform Cardio-pulmonary resuscitation according to current UK guidelines.
• Confidentiality of information gained at work must be preserved at all times.
• General Data Protection Regulations must be adhered to.

Job description

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a diligent Administrative Receptionist in General Practice. You will provide a high standard of confidential reception services, handle calls and emails, manage the appointment system, direct patients to appropriate Health Care Professionals and coordinate transport as required.

You will maintain accurate patient records, process requests, support the primary health care team, and participate in ongoing training to stay current with