Healthcare Receptionist & Admin (Flexible)

Somerset NHS Foundation Trust; Wimbledon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card benefits

Job summary

Somerset NHS Foundation Trust is seeking a Receptionist/Administrator to join the SWISH and Starling teams. You will be the first point of contact for patients, greeting them, handling enquiries, and coordinating appointments to support efficient clinic operation.

The role emphasises professional, confidential service, strong customer service and administrative skills, and collaboration with a multidisciplinary team to deliver high standards of patient care.

Qualifications

• Strong customer service and administrative skills.
• Organised and adaptable, able to balance competing priorities.
• Experience with appointment booking and patient records management.

Responsibilities

• Greet patients on arrival and manage enquiries by telephone, email and in person.
• Book, amend and coordinate appointments using the Lilie patient management system.
• Maintain electronic records and support data entry requirements.
• Support the day-to-day running of clinics and contribute to high standards of patient care and customer service.

Skills

Customer service

Administrative skills

Organised

Communication

Tools

Lilie patient management system

Job description

Somerset NHS Foundation Trust is seeking a Receptionist/Administrator to join the SWISH and Starling teams. You will be the first point of contact for patients, greeting them, handling enquiries, and coordinating appointments to support efficient clinic operation.

The role emphasises professional, confidential service, strong customer service and administrative skills, and collaboration with a multidisciplinary team to deliver high standards of patient care.