Healthcare Customer Support Specialist (9-Month Contract)

Office Angels Limited; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Office Angels Limited is recruiting a Customer Services Advisor in Wimbledon. You will deliver high-quality support across phone, email, live chat and social channels for clients in the UK and globally. This fixed-term role runs 9 months with office-based hours.

The position requires a proactive communicator with strong organisational skills and the ability to manage multiple platforms and seminars, while maintaining a professional, friendly approach.

Qualifications

• Experience in a customer-facing role, preferably within the healthcare sector.
• Excellent written and verbal communication abilities.
• Proficiency across phone, email, live chat and social media.
• Ability to manage multiple platforms with professionalism.
• Strong organisation and attention to detail.

Responsibilities

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to incoming emails and phone calls from clients.
• Assess eligibility for seminars and coordinate attendance.
• Handle website and online purchase technical issues.
• Schedule and liaise with therapists for 1-1 seminars.
• Support Zoom seminars and in-person events.
• Monitor social media engagement and campaign support.
• Prepare seminar rooms and provide weekly updates where required.

Skills

Customer service

Communication skills

Multichannel support

Organisational skills

Problem-solving

Telephone etiquette

Job description

Office Angels Limited is recruiting a Customer Services Advisor in Wimbledon. You will deliver high-quality support across phone, email, live chat and social channels for clients in the UK and globally. This fixed-term role runs 9 months with office-based hours.

The position requires a proactive communicator with strong organisational skills and the ability to manage multiple platforms and seminars, while maintaining a professional, friendly approach.