Healthcare Client Liaison & Seminars Coordinator

Confidential; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Office Angels in Wimbledon is seeking a Customer Services Advisor for a fixed-term contract of 9 months. The role is full-time, office-based, working Tue to Sat, 08:30 to 17:00, starting 16 November 2026 and finishing 31 July 2027.

You will handle live chat, emails, and phone queries from UK and international clients, ensuring high standards of service. The ideal candidate has strong customer service skills, excellent communication, and the ability to manage multiple channels with tact and

Qualifications

• Strong customer service skills and a friendly, approachable demeanor.
• Excellent written and verbal communication abilities.
• Experience in a customer-facing role, preferably in healthcare.
• Proficiency in handling multiple communication platforms.
• Ability to manage challenging situations with professionalism.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to emails and phone calls from UK and worldwide clients.
• Address client queries before and after seminars.
• Assess eligibility for free or paid backup seminars and provide tailored support.
• Manage technical issues related to website and online purchases.
• Handle challenging client interactions with professionalism.
• Respond to new franchise inquiries and client testimonials.
• 1-2-1 client bookings and payments over the phone.
• Liaise with therapists to schedule bespoke 1-1 seminars.
• Organise support calls for UK seminar clients and arrange refreshments.
• Support clients and therapists during Zoom seminars and in-person events.
• Prepare seminar rooms and ensure welcoming atmosphere.
• Update spreadsheets and provide weekly updates to councils.
• Conduct follow-up calls to encourage attendance.
• Monitor and respond to social media posts.
• Assist with new social media campaigns and post seminar dates.

Skills

Customer service

Communication

Customer-facing

Multi‑channel

Situational management

Organization

Job description

Office Angels in Wimbledon is seeking a Customer Services Advisor for a fixed-term contract of 9 months. The role is full-time, office-based, working Tue to Sat, 08:30 to 17:00, starting 16 November 2026 and finishing 31 July 2027.

You will handle live chat, emails, and phone queries from UK and international clients, ensuring high standards of service. The ideal candidate has strong customer service skills, excellent communication, and the ability to manage multiple channels with tact and