Temporary Customer Care Advisor: Weekend & Office-Based

Self-Portrait; City Of London; On-site; GBP 15,000 - 21,000; Full time

Job summary

Self-Portrait in Central London is seeking a Customer Care Advisor for an 8–12 week temporary contract to support customers across phone, email, live chat and WhatsApp. The role is office-based, 40 hours per week, with weekend shifts on a rota. Start date is week commencing 2 November 2026.

You will handle inquiries, process returns, monitor orders, and resolve issues within SLAs, delivering friendly, proactive service while recording interactions and sharing feedback with internal teams.

Qualifications

• Previous experience in a customer service role.
• Strong written and verbal communication skills.
• Confident handling complaints and difficult customer conversations.
• Strong problem-solving skills and the ability to use initiative.
• Highly organised with excellent attention to detail.
• Strong administrative and record-keeping skills.
• Able to manage multiple queries and priorities in a fast-paced environment.
• Target-driven, hardworking and reliable.
• Positive attitude and ability to work effectively as part of a team.

Responsibilities

• Handle incoming customer queries across phone, email, live chat and WhatsApp, providing timely, empathetic and professional responses.
• Monitor customer orders and track shipments to help ensure a smooth delivery experience.
• Assist customers with returns and refunds.
• Resolve customer queries efficiently and confidently within agreed SLAs.
• Handle complaints and challenging situations, using good judgement to find appropriate solutions.
• Provide friendly, helpful and efficient service while working to customer service targets and SLAs.
• Accurately record customer interactions and maintain clear case notes.
• Identify customer feedback and recurring issues and share these with relevant internal teams.
• Work collaboratively with colleagues across the business to resolve customer issues and improve the overall customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organisational skills

Record keeping

Team player

Multi-channel

Complaints handling

Tools

Shopify

Gorgias

Zendesk

Dixa

Job description

Self-Portrait in Central London is seeking a Customer Care Advisor for an 8–12 week temporary contract to support customers across phone, email, live chat and WhatsApp. The role is office-based, 40 hours per week, with weekend shifts on a rota. Start date is week commencing 2 November 2026.

You will handle inquiries, process returns, monitor orders, and resolve issues within SLAs, delivering friendly, proactive service while recording interactions and sharing feedback with internal teams.