Customer Services Advisor

Confidential; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Office Angels in Wimbledon is seeking a Customer Services Advisor for a fixed-term contract of 9 months. The role is full-time, office-based, working Tue to Sat, 08:30 to 17:00, starting 16 November 2026 and finishing 31 July 2027.

You will handle live chat, emails, and phone queries from UK and international clients, ensuring high standards of service. The ideal candidate has strong customer service skills, excellent communication, and the ability to manage multiple channels with tact and

Qualifications

• Strong customer service skills and a friendly, approachable demeanor.
• Excellent written and verbal communication abilities.
• Experience in a customer-facing role, preferably in healthcare.
• Proficiency in handling multiple communication platforms.
• Ability to manage challenging situations with professionalism.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to emails and phone calls from UK and worldwide clients.
• Address client queries before and after seminars.
• Assess eligibility for free or paid backup seminars and provide tailored support.
• Manage technical issues related to website and online purchases.
• Handle challenging client interactions with professionalism.
• Respond to new franchise inquiries and client testimonials.
• 1-2-1 client bookings and payments over the phone.
• Liaise with therapists to schedule bespoke 1-1 seminars.
• Organise support calls for UK seminar clients and arrange refreshments.
• Support clients and therapists during Zoom seminars and in-person events.
• Prepare seminar rooms and ensure welcoming atmosphere.
• Update spreadsheets and provide weekly updates to councils.
• Conduct follow-up calls to encourage attendance.
• Monitor and respond to social media posts.
• Assist with new social media campaigns and post seminar dates.

Skills

Customer service

Communication

Customer-facing

Multi‑channel

Situational management

Organization

Job description

Job Advertisement: Customer Services Advisor

Location: Wimbledon

Contract Type: Fixed Term Contract (9 months)

Annual Salary: 28,000 - 30,000

Start Date: November 16, 2026

End Date: July 31, 2027

Working Pattern: FULL TIME - TUESDAY -SATURDAY 08:30am - 17:00pm

FULLY OFFICE BASED

Client Support

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to incoming emails and phone calls from clients in the UK and worldwide.
• Address client queries before and after attendance at seminars.
• Assess eligibility for free or paid backup seminars and provide tailored support to clients.
• Manage technical issues related to website and online purchases.
• Handle challenging client interactions with professionalism.
• Respond to new franchise inquiries and client testimonials.

1-2-1 Client Interaction

• Manage over-the-phone bookings and payments for sessions.
• Liaise with therapists to schedule bespoke 1-1 seminars.
• Organise support calls for UK seminar clients and arrange refreshments for 1-1 clients.

Seminars and Administrative Duties

• Support clients and therapists before and during Zoom seminars and in-person events.
• Prepare seminar rooms, ensuring a welcoming atmosphere for attendees.
• Update allocated spreadsheets and provide weekly updates to councils.
• Conduct follow-up calls with clients to encourage ongoing session attendance.

Social Media Engagement

• Monitor and respond to social media posts.
• Assist with new social media campaigns and post seminar dates.
• Manage testimonials across various platforms, enhancing the organisation's online presence.

Ideal Candidate

• Strong customer service skills with a friendly and approachable demeanour.
• Excellent communication abilities, both written and verbal.
• Experience in a customer-facing role, preferably within the healthcare sector.
• Proficiency in handling multiple communication platforms.
• Ability to manage challenging situations with composure and tact.
• Strong organisational skills and attention to detail.

This is a fantastic opportunity for an individual who is passionate about delivering outstanding customer service and making a positive impact in the healthcare community. If you possess the necessary skills and are eager to contribute to a supportive and dynamic environment, this role may be the perfect fit!

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels UK is an Equal Opportunities Employer.