Customer Support Admin & Service Desk Pro

Office Angels; City Of London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Lunch provided

Chelsea Harbour office

Job summary

Office Angels UK is seeking a Customer Support Administrator for the Chelsea Harbour office in London. You will be the first point of contact for customers by phone and email, manage service requests from initial queries to resolution, and assist in preparing quotations and invoices.

We require at least 3 years in a fast-paced customer service role, strong organisational skills, and proficiency with Outlook, Word and Excel.

Qualifications

• Minimum 3 years' customer service experience in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple cases.
• Proactive approach with high attention to detail, especially preparing quotations and invoices.

Responsibilities

• Handle inbound customer queries via phone and email with professionalism.
• Perform initial diagnostics and coordinate service requests to resolution.
• Coordinate warranty and repair cases with engineers and logistics.
• Process UK system installations and schedule site visits.
• Prepare service quotations, spare part quotations, and invoices promptly.
• Review SLA targets and contribute to weekly service reporting.

Skills

Customer service

Organisation

Attention to detail

Proactive

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Office Angels UK is seeking a Customer Support Administrator for the Chelsea Harbour office in London. You will be the first point of contact for customers by phone and email, manage service requests from initial queries to resolution, and assist in preparing quotations and invoices.

We require at least 3 years in a fast-paced customer service role, strong organisational skills, and proficiency with Outlook, Word and Excel.