Customer Services Advisor

Office Angels; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Office Angels Limited is recruiting a Customer Services Advisor in Wimbledon. You will deliver high-quality support across phone, email, live chat and social channels for clients in the UK and globally. This fixed-term role runs 9 months with office-based hours.

The position requires a proactive communicator with strong organisational skills and the ability to manage multiple platforms and seminars, while maintaining a professional, friendly approach.

Qualifications

• Experience in a customer-facing role, preferably within the healthcare sector.
• Excellent written and verbal communication abilities.
• Proficiency across phone, email, live chat and social media.
• Ability to manage multiple platforms with professionalism.
• Strong organisation and attention to detail.

Responsibilities

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to incoming emails and phone calls from clients.
• Assess eligibility for seminars and coordinate attendance.
• Handle website and online purchase technical issues.
• Schedule and liaise with therapists for 1-1 seminars.
• Support Zoom seminars and in-person events.
• Monitor social media engagement and campaign support.
• Prepare seminar rooms and provide weekly updates where required.

Skills

Customer service

Communication skills

Multichannel support

Organisational skills

Problem-solving

Telephone etiquette

Job description

Job Advertisement: Customer Services Advisor

Our client, a leading organisation in the healthcare sector, is seeking a dedicated and enthusiastic Customer Services Advisor to join their vibrant team. This role is pivotal in providing exceptional support to clients and potential clients across various communication channels, including phone, email, text, live chat, and social media.

Location:

Wimbledon

Contract Type:

Fixed Term Contract (9 months)

Annual Salary:

£28,000 - £30,000

Start Date:

November 16, 2026

End Date:

July 31, 2027

Working Pattern:

FULL TIME - TUESDAY -SATURDAY 08:30am - 17:00pm FULLY OFFICE BASED

Key Responsibilities:

Client Support:

• Provide live chat assistance from 8:30 am to 5:00 pm.
• Respond to incoming emails and phone calls from clients in the UK and worldwide.
• Address client queries before and after attendance at seminars.
• Assess eligibility for free or paid backup seminars and provide tailored support to clients.
• Manage technical issues related to website and online purchases.
• Handle challenging client interactions with professionalism.
• Respond to new franchise inquiries and client testimonials.

1-2-1 Client Interaction:

• Manage over-the-phone bookings and payments for sessions.
• Liaise with therapists to schedule bespoke 1-1 seminars.
• Organise support calls for UK seminar clients and arrange refreshments for 1-1 clients.

Seminars and Administrative Duties:

• Support clients and therapists before and during Zoom seminars and in-person events.
• Prepare seminar rooms, ensuring a welcoming atmosphere for attendees.
• Update allocated spreadsheets and provide weekly updates to councils.
• Conduct follow-up calls with clients to encourage ongoing session attendance.

Social Media Engagement:

• Monitor and respond to social media posts.
• Assist with new social media campaigns and post seminar dates.
• Manage testimonials across various platforms, enhancing the organisation's online presence.

Ideal Candidate:

Strong customer service skills with a friendly and approachable demeanour.

• Excellent communication abilities, both written and verbal.
• Experience in a customer-facing role, preferably within the healthcare sector.
• Proficiency in handling multiple communication platforms.
• Ability to manage challenging situations with composure and tact.
• Strong organisational skills and attention to detail.

Desired Skills and Experience:

Customer services, excellent telephone manner

Equal Opportunities:

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.