Healthcare Customer Care Advocate

Wellspect HealthCare; Stonehouse; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Additional leave

Casual dress

Company events

Company pension

Health & wellbeing programme

Life insurance

On-site parking

Private dental insurance

Private medical insurance

Referral programme

Sick pay

Job summary

Wellspect Healthcare is seeking a dedicated Customer Care Advisor to deliver excellent patient-focused support. You will handle inbound calls, process prescriptions, manage orders and ensure timely responses to inquiries.

The role emphasizes building relationships with patients and healthcare professionals, resolving issues, and contributing to a high standard of customer service within a compliant environment.

Qualifications

• Experience in customer service environment with high volume call rates.
• Excellent communication skills, both phone and email.
• Ability to build relationships with patients and healthcare professionals.

Responsibilities

• Handle inbound calls from patients, carers, GPs and healthcare professionals.
• Manage customer accounts and orders, ensuring accurate data entry.
• Process and dispense paper and electronic prescriptions.
• Manage service and product complaints through to resolution.
• Make outbound calls to patients and professionals to support retention.

Skills

Communication

Phone & email handling

Teamwork

Problem solving

Empathy

Tools

MS Office

CRM software

Job description

Wellspect Healthcare is seeking a dedicated Customer Care Advisor to deliver excellent patient-focused support. You will handle inbound calls, process prescriptions, manage orders and ensure timely responses to inquiries.

The role emphasizes building relationships with patients and healthcare professionals, resolving issues, and contributing to a high standard of customer service within a compliant environment.