Patient Care Support Specialist

HealthNet Homecare Limited; Purston Jaglin; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistant Programme including

Refer a friend scheme

Uniform provided

Eyecare Vouches

Perkbox perks

Long service awards

Job summary

HealthNet Homecare Limited is seeking a Patient Support Advisor to join our team and act as the first line contact for patients, clients, and healthcare providers. You will help create a Homecare solution in an open, transparent, and collaborative manner, delivering high-quality patient service.

The role emphasizes resolving issues professionally, strong written and verbal communication, and proactive teamwork across departments to support continuous improvement and patient confidentiality.

Qualifications

• Experience in resolving customer issues in a professional manner
• Strong written and verbal communication skills
• Experience in delivering strong customer service in a previous role

Responsibilities

• To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
• Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
• Make outbound calls to patients to book in their medical deliveries
• Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
• To maintain documentation filing systems within the department.
• Ensure prescriptions are received in a timely manner complying with patient confidentiality and data protection protocols.
• To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
• To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
• Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.

Skills

Customer service skills

Verbal and written communication

Problem solving

Education

Customer service qualification

Job description

HealthNet Homecare Limited is seeking a Patient Support Advisor to join our team and act as the first line contact for patients, clients, and healthcare providers. You will help create a Homecare solution in an open, transparent, and collaborative manner, delivering high-quality patient service.

The role emphasizes resolving issues professionally, strong written and verbal communication, and proactive teamwork across departments to support continuous improvement and patient confidentiality.