Patient Care Customer Service Specialist

Quipt Home Medical, Corp.; Northern Ireland; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability

Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the frontline contact for patients, caregivers, and accounts. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with care and accuracy. This role emphasizes professional communication, problem solving, and adherence to company policies.

The position offers the opportunity to develop in a growing medical equipment provider with comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma or equivalent.
• Previous experience in a clerical or customer service environment.
• Knowledge of Microsoft Office (Word, Excel) and general office software.
• Neat personal appearance with professional demeanor.
• Strong communication skills and ability to make independent decisions.
• Experience with healthcare billing is a plus.

Responsibilities

• Provide information about products and services to patients, caregivers, referral sources, and commercial accounts.
• Receive, qualify, and process customer orders accurately and timely.
• Verify insurance and eligibility for third-party billing when applicable.
• Handle complaints and resolve issues with courteous communication.
• Input orders and changes into the computer system and manage documentation.
• Coordinate delivery/pickup times and relay orders to delivery personnel.
• Maintain patient charts and ensure timely filing of paperwork.

Skills

Strong communication

Customer service

Interpersonal skills

Independent decision making

Education

High School Diploma

Tools

Microsoft Office (Word, Excel)

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the frontline contact for patients, caregivers, and accounts. You will handle inquiries, process orders, verify insurance, and coordinate deliveries with care and accuracy. This role emphasizes professional communication, problem solving, and adherence to company policies.

The position offers the opportunity to develop in a growing medical equipment provider with comprehensive benefits and a supportive team environment.