Customer Service Advisor: Fast-Paced Call & Email Support

West Sussex.info; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life insurance at 10× annual salary

5% employer pension contribution

Company-funded private healthcare

Comprehensive Employee Assistance Programme

Major retailer discounts

25 days annual leave + bank holidays

1 Me Day and 1 Volunteer Day per year

Job summary

A leading healthcare service provider in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers. This role involves managing calls and emails, processing prescriptions, and ensuring customer satisfaction. The ideal candidate will demonstrate strong problem-solving and multitasking abilities and will thrive in a fast-paced environment. The position offers extensive benefits, including life insurance and generous leave options, making it an excellent opportunity to join a supportive team.

Qualifications

• Proven ability to handle customer enquiries with empathy and patience.
• Experience in high-volume customer service roles.
• Strong multitasking skills and ability to prioritize tasks.
• Clear communication across various platforms.

Responsibilities

• Manage incoming calls and emails from clients.
• Process and manage electronic prescriptions.
• Handle client records and maintain confidentiality.
• Resolve complaints and escalate as needed.
• Work towards key performance indicators (KPIs).

Skills

Handle customer enquiries

Multitasking and time management

Effective communication

Problem-solving skills

Attention to detail

Tools

Software familiarity

Job description

A leading healthcare service provider in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers. This role involves managing calls and emails, processing prescriptions, and ensuring customer satisfaction. The ideal candidate will demonstrate strong problem-solving and multitasking abilities and will thrive in a fast-paced environment. The position offers extensive benefits, including life insurance and generous leave options, making it an excellent opportunity to join a supportive team.