Compassionate Patient Support Specialist

HealthNet Homecare (UK) Ltd; Purston Jaglin; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary structure

25 days holiday + bank holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistant Programme including

Refer a friend scheme

Uniform provided

Eyecare Vouches

Perks and benefits via Perkbox

Long service awards

Job summary

HealthNet Homecare (UK) Ltd is seeking a Patient Support Advisor to join our Patient Support team. You will be the first line contact for patients, delivering high-quality service and coordinating homecare solutions with care providers and internal teams.

The role emphasizes professional customer service, attention to data protection, and timely communication, with shifts on a 4-week rota and opportunities for ongoing training and development.

Qualifications

• Experience delivering professional customer service and resolving issues.
• Strong written and verbal communication skills.
• Experience in a contact centre is desirable.

Responsibilities

• Follow and promote company policy to ensure patient safety.
• Answer incoming calls and support customer enquiries and complaints.
• Make outbound calls to book medical deliveries.
• Manage internal communications and update contact lists.

Skills

Customer service

Communication skills

Phone support

Education

Customer Service qualifications

Tools

CRM systems

Job description

HealthNet Homecare (UK) Ltd is seeking a Patient Support Advisor to join our Patient Support team. You will be the first line contact for patients, delivering high-quality service and coordinating homecare solutions with care providers and internal teams.

The role emphasizes professional customer service, attention to data protection, and timely communication, with shifts on a 4-week rota and opportunities for ongoing training and development.