Hybrid Health Insurance Support Advisor

Bupa; Salford; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days Holidays + Bank Holidays

Bupa Staff Health Trust

Wagestream

Pension Plans up to 12%

Parental Leave Schemes

Extensive Learning & Development Program

Free Health Assessments

Emotional Wellbeing Programs

Match Funding for Charity Fundraising

Résumé du poste

An established industry player is seeking a dedicated Customer Service Advisor to join their Contact Centre team. In this role, you will be the voice of the company, providing compassionate support to customers with various health inquiries. You'll guide them through their health insurance policies, ensuring they receive the care they need while confidently managing treatment requests. This position offers a comprehensive training program and the opportunity to work in a hybrid environment, balancing office and remote work. Join a team that values diversity and is committed to making health happen for everyone.

Qualifications

• Strong organisational skills and ability to listen attentively to customers.
• Confident in building internal networks and adapting to change.

Responsabilités

• Answer customer calls and support inquiries with care.
• Authorise or decline treatments based on company policy.
• Maintain accurate customer database records.

Connaissances

Organisational Skills

Active Listening

Customer Focus

Adaptability

Process Compliance

PC Proficiency

Description du poste

An established industry player is seeking a dedicated Customer Service Advisor to join their Contact Centre team. In this role, you will be the voice of the company, providing compassionate support to customers with various health inquiries. You'll guide them through their health insurance policies, ensuring they receive the care they need while confidently managing treatment requests. This position offers a comprehensive training program and the opportunity to work in a hybrid environment, balancing office and remote work. Join a team that values diversity and is committed to making health happen for everyone.