Customer Service Advisor

Jago Consultants; Bracknell; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee Benefits package

Job summary

iRhythm is seeking an experienced Operations Support/Customer Service Representative for a full-time role in a fast-paced healthcare setting. You will handle customer inquiries by phone, support patients and the Field Sales Team, and contribute to initiatives that improve service offerings and patient experience.

Key responsibilities include utilizing Salesforce to track interactions, ensuring accurate data handling, and maintaining a positive relationship with customers, patients, and iRhythm

Qualifications

• Experience using MS Outlook, Word, Excel and Teams.
• Salesforce experience would be an advantage.
• Excellent telephone skills.
• A flexible approach to work.

Responsibilities

• Handle inbound and outbound customer telephone service inquiries.
• Provide proactive outbound account support.
• Support patients via outbound calls using the company’s product.
• Provide internal support to the Field Sales Team.
• Engage in proactive project work to improve service offering.
• Adhere to Quality System requirements and data compliance.

Skills

Telephone skills

Flexibility

Tools

MS Outlook

MS Word

MS Excel

Microsoft Teams

Salesforce

Job description

Our client operates within the Healthcare / Medical services industry and is currently seeking an experienced, motivated full-time Operations Support/Customer Service Representative. The work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience.

Job responsibilities include:

• Customer telephone service inquires – inbound and outbound
• Proactive Customer account support – outbound
• Patient support – outbound calls to patients using the company’s product.
• Providing internal support to the company’s Field Sales Team
• Proactive project work to improve service offering
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements

The main focus for this position will be CUSTOMER CARE activities:

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and clients
• Support field sales team with account touchpoints and follow ups
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
• Adhere to corporate policy and compliance standards in handling patient data
• Utilize Salesforce tool to track patient and account interactions

About you – Skills needed:

• Experience using MS Outlook, Word, Excel, Teams
• Experience using Salesforce would be an advantage
• Excellent Telephone skills
• A flexible approach in your work

Hours:
Monday to Friday

Employee Benefits package