Patient Care & Pharmacy Support Specialist

Tamfol; Glasgow; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Curely is redefining healthcare with an online clinic, pharmacy shop and expert support services. We are seeking a Customer Care Advisor & Dispenser who blends customer support with dispensing tasks to ensure safe, patient-centred care and accurate processing of prescriptions.

You’ll respond to queries by phone and email, support order and delivery enquiries, and assist with dispensing workflows in line with Curely procedures and applicable legislation, within your training and authorisation.

Qualifications

• Experience in a pharmacy, online pharmacy, healthcare or other regulated environment.
• Experience supporting dispensing operations, prescription processing, stock control or order fulfilment.
• Experience with CRM, pharmacy, dispensing or customer support platforms.
• Familiarity with GDPR, medicines handling, SOPs and incident reporting.
• Experience working in a startup or fast-growing company.

Responsibilities

• Provide accurate information about Curely services, orders and treatments.
• Support customers throughout their journey from enquiry to resolution.
• Deliver a high standard of customer care with empathy and professionalism.
• Resolve issues efficiently and escalate complex cases when appropriate.
• Respond to patient and customer queries via phone and email in a timely, professional manner.
• Assist with dispensing and prescription-processing workflows in accordance with approved procedures.
• Check prescription and order information for missing or unsafe data and refer to the pharmacist.
• Support accurate picking, assembly, labelling, packing and dispatch of medicines where trained.
• Follow GDPR and Curely policies for handling patient information and incidents.

Skills

Customer service

Attention to detail

Empathy

Communication

Confidentiality

Teamwork

Tools

CRM systems

Pharmacy dispensing software

Order fulfilment systems

Job description

Curely is redefining healthcare with an online clinic, pharmacy shop and expert support services. We are seeking a Customer Care Advisor & Dispenser who blends customer support with dispensing tasks to ensure safe, patient-centred care and accurate processing of prescriptions.

You’ll respond to queries by phone and email, support order and delivery enquiries, and assist with dispensing workflows in line with Curely procedures and applicable legislation, within your training and authorisation.