Patient Care & Prescription Support Specialist

West Sussex; Littlehampton; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

5% employer pension contribution

Life Insurance cover 10x annual salary

Private healthcare for employee and 가족

25 days holiday + bank holidays

Job summary

Fittleworth Medical is seeking a Customer Service Advisor to be the first point of contact for customers, delivering professional and friendly support over the phone and via email. You will handle a variety of enquiries, resolve issues, and provide practical solutions that enhance satisfaction and loyalty.

The role requires resilience, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, ensuring exceptional service to clients and healthcare professionals

Qualifications

• Experience in fast-paced, high-volume customer service.
• Ability to stay calm and professional over the phone and email.
• Proactive problem-solving with a customer-focused approach.

Responsibilities

• Handle incoming calls and emails from clients and health care professionals.
• Process prescriptions and EPS orders accurately.
• Maintain external communication via Web Orders, My Pen, Caring.
• Follow up on outstanding prescriptions with GP surgeries.
• Register new clients and process sample orders.
• Update client records and manage order templates as needed.
• Track deliveries, arrange returns or collections, and resolve issues.
• Address complaints and escalate complex cases to a Team Leader.
• Work toward KPIs including quality scores, efficiency, and satisfaction.
• Maintain confidentiality and follow NHS guidelines and policies.

Skills

Customer service

Communication

Multitasking

Empathy

Attention to detail

Team collaboration

Job description

Fittleworth Medical is seeking a Customer Service Advisor to be the first point of contact for customers, delivering professional and friendly support over the phone and via email. You will handle a variety of enquiries, resolve issues, and provide practical solutions that enhance satisfaction and loyalty.

The role requires resilience, attention to detail, and the ability to manage multiple tasks in a fast-paced environment, ensuring exceptional service to clients and healthcare professionals