Health & Wellness Specialist

Boots Opticians; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health and wellness retailer in Edinburgh is seeking a Health and Wellness Sales Advisor. You will combine product knowledge with exceptional customer service to drive sales and improve customer wellbeing. Full training is provided, along with the chance to complete a Healthcare Training Programme. The ideal candidate will be enthusiastic about health and wellness and possess strong communication skills. This position offers a supportive and inclusive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced family leave pay

Access to free counselling and support

Qualifications

• Enthusiasm and passion for health and wellness.
• Confidence to start conversations with customers.
• Self-motivated, focused on delivering great customer experience.
• Proactive in learning about new products and services.

Responsibilities

• Support health and wellness brands with expert advice.
• Offer holistic healthcare solutions and products.
• Connect with customers to support diverse health needs.
• Ensure store shelves are well stocked and tidy.

Skills

Customer service skills

Sales-driven

Communication skills

Teamwork

Digital competency

Education

Completion of Healthcare Training Programme (NVQ2)

Job description

Overview

The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided.

As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them — all while supporting sales through genuine, feel-good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.

Responsibilities

• Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people-focused role — you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs.
• This is a sales-based role, but it’s all about team success—no competitive, performance-based commission here.
• We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
• We’re proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you’ll need to have

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confidence to start conversations with customers
• Ability to put customers at ease so they feel comfortable sharing healthcare needs which may be sensitive
• Self-motivated, sales-driven and focused on delivering a great customer experience
• A team player who contributes to the team and store’s success
• Digitally savvy and comfortable embracing technology and the omni-channel offering
• Proactive in learning about new products and services to deliver a seamless health and wellness experience
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced family leave pay and related benefits
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health

We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If your application is successful, you'll be invited to an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on location you may be asked to submit a DBS, PVG or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area

Pharmacy

Function

Pharmacy Support Colleagues

Keywords

Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Counter Sales, Beauty, Skincare, Sales, Retail, Counter Sales, Consultant, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Part time, Full-Time, Sales Assistant, Retail Assistant, Medicine, Medicines, Specialist, Healthcare, Expert, Customer Care, Assistant, Advisor, Health, Wellness, Health and Wellness, Sales Advisor

Hours per week

37.5

Location

Edinburgh, UK (Store 6414 - EDINBURGH, Unit 1 Fort Retail Park, Lawhouse Toll, Edinburgh)

Shift Pattern

Weekdays and Weekends

Airport

No

Company

UK Stores

Region

1 - Scotland

Area

104 - Edinburgh

Store

6414 - EDINBURGH