Health Records Waiting List Clerk

NHS Scotland; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Glasgow seeks an Administrator for its outpatient waiting list service. You will manage referrals, ensure patient processing, and maintain data accuracy. Ideal candidates should possess O grades including English, clerical experience in healthcare, and proficiency in Microsoft Office. This position requires strong organizational and communication skills and the ability to work under pressure. The initial base will be Queen Elizabeth University Hospital.

Qualifications

• 3 O grades/Standard Grades/National 5’s including English or equivalent.
• Previous clerical experience in a healthcare setting is desirable.
• Proficient in Microsoft Office and advanced keyboard skills.
• Good organizational and communication skills.
• Ability to work under pressure and handle competing demands.
• Experience in a public-facing role.

Responsibilities

• Plan and maintain outpatient waiting list service administrative tasks.
• Liaise with medical staff and manage referrals.
• Ensure data accuracy and provide statistical reports.

Skills

Organizational skills

Communication skills

Clerical experience

Advanced keyboard skills

Proficiency in Microsoft Office

Interpersonal skills

Education

3 O grades/Standard Grades/National 5’s

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is Monday-Thursday 0830-1645 and Tuesday-Friday 0830-1615

Please be advised that, effective 1 April 2026, the full-time working hours for all Agenda for Change posts will be reduced to 36 hours

To plan, organise, prioritise and maintain, the day to day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breacher monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met.

To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential.

Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

• 3 O grades/Standard Grades/National 5’s or equivalent 1 must be English or good general education coupled with previous office experience.
• Previous clerical experience, preferably in a healthcare setting, desirable
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Good organisational and communication skills
• Good verbal and interpersonal skills, with the ability to work under pressure in the face of competing demands
• Previous experience of working in public-facing role

Please note this is a GGC wide post and can be moved to any location, however initial base will be Queen Elizabeth University Hospital, Glasgow.

This post may close sooner than the advertised date depending on the level of interest in the post.

Informal contact: June Stewart - Senior Supervisor on 0141 452 3497 or [e-mail].

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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