Health Records Facilitator

NHS; Grimsby; On-site; GBP 25,000; Full time

Job summary

A healthcare trust in the UK is looking for two Health Records Facilitators to effectively manage and prepare Health Records. This position requires good general education, NVQ Level 2 in Administration, and experience in a busy environment. Responsibilities include liaising with departments, ensuring confidentiality, and managing health records. The role offers a full-time, fixed-term contract with a salary of £24,465 per year. Opportunities for flexible working arrangements may be available.

Qualifications

• Good level of General Education (4/C or above in Maths and English).
• NVQ 2 in Administration or willingness to work towards NVQ Level 2.
• Good computer skills.
• Experience working in a busy environment (through placements or employment).
• Physical ability to undertake moving and handling of Health Care Records.
• Experience of customer service.

Responsibilities

• Liaise effectively with colleagues and departments.
• Ensure confidentiality of information and patient details.
• Use trolleys and lifting equipment safely to manage records.
• Support department’s goal to prepare health records for all activities.

Skills

Good general education (4/C or above in Maths and English)

Good computer skills

Experience in a busy environment

Customer service experience

Education

NVQ Level 2 in Administration

Job description

Job Summary

An opportunity has arisen for two Health Records Facilitators to join the Health Records Department Team. As a Health Records Facilitator the post holder will be required to work as part of a team within the Health Records Department to ensure the effective organisation and preparation of Health Records for all hospital activity. The role requires the ability to work reactively and to tight timescales, prioritise a busy workload, and manage physical tasks involving trolleys, ladders and lifting and handling of records.

Main Duties

• Liaise effectively with colleagues and other departments within the hospital in a professional and pleasant manner.
• Ensure the confidentiality of information and patient details is adhered to at all times, in accordance with the Data Protection Act, Caldicott guidelines and other Trust Policies and procedures.
• Use trolleys, ladders and lifting equipment safely to manage record movement.
• Support the department’s goal to prepare and organise health records for all hospital activity.

About Us

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, seeing well over one million patients each year and managing a budget of more than £1.3 billion. It comprises Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH), employing nearly 20,000 staff across five main hospital sites.

Details

• Date Posted: 18 December 2025
• Pay Scheme: Agenda for Change
• Band: 2
• Salary: £24,465 a year pro‑rata
• Contract: Fixed term
• Duration: 12 months
• Working Pattern: Full‑time
• Reference Number: 208‑9916C1‑25‑1
• Job Locations: DPow, Scartho Road, Grimsby, DN33 2BA

Job Description

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work‑life balance for our employees, which has a positive impact on the care we provide.

We support and encourage open conversations around a specific working pattern to suit your work‑life balance or a multi‑role career. Local flexible working arrangements are developed in partnership between line manager and employee to ensure equality of access, based on service delivery, patient experience and staff well‑being.

We are committed to creating and maintaining a fair, supportive working environment and culture, where contributions are recognised and staff feel empowered to carry out their duties to the best of their abilities.

Person Specification

Essential

• Good level of General Education (4/C or above in Maths and English)
• NVQ 2 in Administration or willingness to work towards NVQ Level 2
• Good computer skills
• Experience working in a busy environment (through placements or employment)
• Physical ability to undertake moving and handling of Health Care Records when required
• Experience of customer service

Desirable

• Customer Service Experience
• Any other relevant experience that demonstrates ability to work in a fast‑paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission of a Disclosure and Barring Service check.

Employer Details

Employer: Northern Lincolnshire and Goole NHS Foundation Trust

Address: DPow, Scartho Road, Grimsby, DN33 2BA

Website: https://www.nlg.nhs.uk/

Equality, Diversity and Inclusion Statement

We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We are committed to safeguarding the welfare of children/vulnerable adults and to protecting the physical and mental health and well‑being of all staff.