Health Records Clerical Officer

NHS Scotland; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Glasgow seeks an administrative support professional to manage patient records and appointments. Responsibilities include ensuring appointment accuracy, maintaining both electronic and paper records, and updating patient information as needed. The ideal candidate will have general administration experience and strong keyboard skills. This is a permanent position offering an opportunity to support effective clinical care across the organization.

Qualifications

• National 4 or Level 1 qualification in 3 subjects, including English.
• General administration and office experience/previous clerical experience desirable.
• Computer literate with good keyboard skills.

Responsibilities

• Ensure patient appointments for outpatient clinics are accurately processed.
• Maintain electronic and paper based patient records systems.
• Update patient demographic and administrative data continuously.

Skills

General administration and office experience

Computer literate with good keyboard skills

Previous reception experience

Education

National 4 or Level 1 qualification in 3 subjects, including English

Tools

Patient Management System

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.

To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.

Key Responsibilities

Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately.

Maintain electronic and paper based patient records systems providing confidential, accurate and up to date information.

Maintain patient demographic and administrative data through continual checking and updating of the patient management system.

Qualifications

• National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
• General administration and office experience/previous clerical experience desirable.
• Computer literate with good keyboard skills.
• Previous reception experience desirable.
• Prior experience of using a Patient Management System would be desirable however training will be provided.

Other Details

Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary.

This post is permanent.

Informal contact: Ashleigh Connolly - 0141 956 0718.

Recruitment & Application Process

• This post may close early to the volume of response. Please submit your application form as soon as possible.
• Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
• This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
• NHS Greater Glasgow and Clyde‑ NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
• By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
• Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
• For application portal/log‑in issues, please contact in the first instance.