Head Waiter Waitress

WSH Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality firm in Greater London is looking for a Head Waiter/Waitress. The ideal candidate must have a minimum of 1 year experience in luxury establishments and should be passionate about the hospitality industry. Responsibilities include taking orders, providing detailed menu knowledge, coordinating with kitchen staff, and ensuring high standards of guest satisfaction. The position is full-time with no remote work option.

Qualifications

• Minimum 1 year experience in high-level establishments such as luxury hotels or restaurants.
• Passionate about the hospitality industry and food.
• Good command of the English language.
• Excellent interpersonal and communication skills.

Responsibilities

• Take orders and provide menu knowledge to enhance guest experience.
• Coordinate with kitchen staff for timely service.
• Monitor cleanliness and presentation of dining areas.
• Guarantee the highest level of guest satisfaction.

Skills

Guest service

Order taking

Team player

English communication

Organisational skills

Job description

The Head Waiter / Waitress will :

• Be able to work weekends
• Take orders, provide detailed menu knowledge and make recommendations to enhance guest experience
• Be a team player
• Coordinate with kitchen staff for accurate and timely service
• Monitor cleanliness, presentation and readiness of all dining areas
• Ensure compliance with health and safety regulation standards
• Supervise during service to ensure all procedures and standards are respected
• Uphold the highest of standards ensuring that consistency is maintained at all times
• Maintain a calm demeanour at all times and a professional approach to stressful situations
• Guarantee the highest level of guest satisfaction
• Follow company grooming standards
• Maintain an immaculate presentation at all times

Qualifications:

• Have minimum 1 year experience working in a very high level establishment (Luxury Hotels - Luxury restaurants)
• Be genuinely passionate about the hospitality industry and a real foodie
• Be a hardworking individual with a can‑do attitude
• Have a good command of the English language both written and spoken
• Have great organisational skills
• Be able to commit the menu to memory
• Have good interpersonal and communication skills
• Can‑do attitude as well as work flexibility (bank holidays or weekends)

Additional Information:

Our success is down to the investment we make in developing our people to ensure they can be the best they can. Everyone who joins us will attend our induction where they learn more about us and be supported throughout their journey with us.

We welcome applications from everyone and celebrate diversity. At the WSH restaurants line with the Asylum and Immigration Act 1996 all applicants must have the right to live and work in the UK. You’ll need to provide documentation during the interview process.

We invest in development opportunities and are looking to recruit, train and retain the best people in the industry.

Remote Work: No

Employment Type: Full‑time

Key Skills

• Cognos
• ASP.NET
• Corporate Risk Management
• General Employment
• Administration Office
• Flexcube

Experience: years

Vacancy: 1