Head Steward – Luxury Rail Onboard Leader

Belmond; Greater London; Sur place; GBP 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health & Dental insurance plans

Discover Belmond Programme including 1

Group Income Protection - Group Life -

Team social events

Wellness programme

Résumé du poste

The British Pullman, a Belmond Train, seeks a Chief Steward to lead the onboard team and uphold exceptional service across dining, housekeeping and guest care. You will guide staff with grace, style and charisma to deliver memorable experiences on every journey.

Candidates should have 1–2 years in a similar luxury hospitality role, a relevant diploma or degree, and strong leadership and communication skills. Eligibility to work in the UK is required.

Qualifications

• Eligibility to work in the UK.
• 1–2 years' experience in a similar luxury hospitality role.
• Relevant management or field/industry diploma or degree.
• Excellent leadership skills with the ability to motivate others.
• Customer service skills and experience resolving issues/complaints.
• Good knowledge and understanding of food and wine.

Responsabilités

• Ensure guest spaces and train are set per function sheets.
• Maintain clear communication with kitchen and other departments.
• Greet guests on arrival and collect details including dietary needs and occasions.
• Ensure carriages are set/reset and train is kept in a presentable state.
• Engage with guests, meet VIPs and returning guests, and go the extra mile.
• Manage inventory stock levels and maintain PAR levels.

Connaissances

Leadership

Customer service

Wine knowledge

Formation

Management diploma/degree

Description du poste

The British Pullman, a Belmond Train, seeks a Chief Steward to lead the onboard team and uphold exceptional service across dining, housekeeping and guest care. You will guide staff with grace, style and charisma to deliver memorable experiences on every journey.

Candidates should have 1–2 years in a similar luxury hospitality role, a relevant diploma or degree, and strong leadership and communication skills. Eligibility to work in the UK is required.