Chief Steward

Belmond; London; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Health & Dental insurance

Discover Belmond Programme

Group Life Insurance

Employer contribution pension

Wellness programme

Wellness programme

Job summary

A luxury train service in London is seeking a Chief Steward to lead the onboard team, ensuring exceptional service standards in food, beverage, and guest relations. Ideal candidates will have 1-2 years of experience in luxury hospitality, strong leadership skills, and a passion for customer service. This position offers benefits including health insurance and unique travel experiences.

Qualifications

• 1-2 years of experience within a similar role, preferably in luxury hospitality.
• Ability to manage and motivate a team.
• Experience in resolving customer issues/complaints.

Responsibilities

• Ensure guest spaces are set according to function sheets.
• Maintain communication with kitchen and departments.
• Connect and build rapport with guests.
• Meet guests on arrival, capture details, dietary needs and special occasions.
• Ensure carriages are set and train is presented impeccably at all times.
• Manage inventory and PAR levels for daily operations.

Skills

Leadership skills

Customer service skills

Food and wine knowledge

Staff training

Education

Relevant management or field-related diploma or degree

Job description

Overview

As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you're looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
• Maintaining a clear channel of communication with the kitchen and all other departments.
• Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
• Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
• Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
• Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.

Requirements

What You Bring:

• Applicants must have eligibility to work in the UK.
• 1-2 years\' experience within a similar role, preferably within the luxury hospitality industry.
• Relevant management or field/industry related diploma or degree.
• Excellent leadership skills, with the ability to manage and motivate others.
• Customer service skills and experience in resolving customer issues/complaints.
• Good knowledge and understanding of food and wine.

Benefits

What We Offer:

• Health & Dental insurance plans
• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations.
• Group Income Protection - Group Life Insurance - Employer contribution pension
• Team social events
• Wellness programme throughout the year

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you\'ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today\'s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.