Food & Beverage Steward

Belmond; Greater London; Presencial; GBP 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Dental insurance

Discover Belmond Programme

24/7 free remote GP

Team social events

Employee recognition awards

25 days holiday plus bank holidays

Birthday recognition gifts

Resumo da oferta

Join Belmond as a Food & Beverage Steward on the British Pullman, where you'll provide exceptional food and beverage service. This role involves ensuring smooth operations and outstanding customer satisfaction while cultivating a luxury experience.

You will prepare restaurant cars, oversee passenger wellbeing, and handle special requests, all contributing to the legacy of quality service at Belmond.

Qualificações

• 1-2 years’ experience in a similar role in luxury hospitality.
• Eligibility to work in the UK.
• Excellent customer service skills.

Responsabilidades

• Preparation of restaurant cars for smooth operations.
• Ensure wellbeing and safety of passengers.
• Handle guest interactions with hospitality and professionalism.
• Know onboard menus and boutique items.

Conhecimentos

Customer service

Food and wine knowledge

Communication skills

Interpersonal skills

Formação académica

Hospitality qualification

Descrição da oferta de emprego

As a Food & Beverage Steward at the British Pullman, a Belmond Train, you are part of a team responsible for providing an exceptional food and beverage service to all our guests. In this role, you will ensure that all areas are well maintained and provide outstanding customer service. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities Include:

• Preparation of the restaurant cars and its related areas to ensure a smooth-running operations.
• Responsible for the wellbeing and safety of your allocated car and passengers.
• Assist with depot, Victoria Lounge and departure point operations.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Ensure you have a full knowledge of onboard menus, boutique items and the areas in which the British Pullman operates.
• Acknowledge and handle any passenger requests; whether dietary, medical or special occasion requests.

What You Bring:

• Applicants must have eligibility to work in the UK.

• 1-2 years’ experience in a similar role, preferably within the luxury hospitality industry.

• Hospitality qualification an advantage.

• Good knowledge and understanding of food and wine.

• Excellent customer service, communication and interpersonal skills.

What We Offer:

At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Medical & Dental insurance plans
• Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic Belmond destinations, including hotels, trains, safaris, F&B and spa
• 24/7 free remote GP
• Team social events& wellness programme throughout the year
• Employee recognition awards & long service bonus
• 25 days base holiday entitlement (+ bank holidays)
• Birthday & life achievements recognition gifts
• Invitation to LVMH maisons’ private sales

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us

Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.