Head Steward — Luxury Onboard Guest Experience

Belmond Ltd.; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Discover Belmond Programme which incl.

Team social events

Wellness programme throughout the year

Job summary

The British Pullman, a Belmond Train, seeks a Chief Steward to lead the onboard team with grace, style and charisma, delivering exceptional standards across food & beverage, housekeeping and guest satisfaction.

You will coordinate with kitchen and other departments, greet guests on arrival, capture dietary needs, and oversee train set-up and inventory. Join a legacy of luxury and help guests create unforgettable journeys.

Qualifications

• 1–2 years’ experience in a similar luxury hospitality role.
• Relevant management or field/industry diploma or degree.
• Excellent leadership and team motivation skills.
• Strong customer service and problem resolution experience.
• Good knowledge of food and wine.

Responsibilities

• Ensure guest spaces, lounge and train are set per function sheets.
• Maintain clear communication with the kitchen and other departments.
• Welcome guests on arrival and capture full details, including dietary needs.
• Set/reset carriages and keep the train in a presentable condition.
• Engage with guests, especially VIPs and return guests, to exceed expectations.
• Manage inventory stock levels and maintain PAR levels.

Skills

Leadership

Customer service

Staff motivation

Food & wine knowledge

Education

Diploma or degree in relevant field

Job description

The British Pullman, a Belmond Train, seeks a Chief Steward to lead the onboard team with grace, style and charisma, delivering exceptional standards across food & beverage, housekeeping and guest satisfaction.

You will coordinate with kitchen and other departments, greet guests on arrival, capture dietary needs, and oversee train set-up and inventory. Join a legacy of luxury and help guests create unforgettable journeys.