Lead On-Board Hospitality Host

FirstGroup; Swansea; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free rail travel

Pension

Healthcare plan

Discounts

Zusammenfassung

GWR in the UK is seeking a Lead Customer Host to lead the on-board hospitality team and deliver outstanding service to our customers. You will be the face of our onboard experience, guide colleagues, and ensure every journey is memorable.

We offer substantial training, a clear progression path, and benefits including free rail travel, a pension, a healthcare plan and more. You must be flexible to work weekends and holidays.

Qualifikationen

• Experience delivering frontline customer service.
• Experience working as part of a team.
• Strong communication and people skills.
• Good numeracy and literacy for role.
• Ability to deliver a world class customer experience.
• Knowledge of GWR products and fares or willingness to learn.

Aufgaben

• Deliver an exceptional on board customer service experience
• Lead and support On Board Hosts, ensuring high standards of presentation and service
• Operate EPOS systems and handle cash responsibly
• Communicate updates and manage customer expectations, particularly during disruption
• Ensure safety and security procedures are followed at all times
• Maintain stock levels and manage on board product displays
• Be a positive ambassador for GWR

Kenntnisse

Frontline customer service

Teamwork

Communication skills

Numeracy

Literacy

Decision making

Knowledge of rail products

Knowledge of timetables/fares

Jobbeschreibung

GWR in the UK is seeking a Lead Customer Host to lead the on-board hospitality team and deliver outstanding service to our customers. You will be the face of our onboard experience, guide colleagues, and ensure every journey is memorable.

We offer substantial training, a clear progression path, and benefits including free rail travel, a pension, a healthcare plan and more. You must be flexible to work weekends and holidays.