Deputy Train Manager

Belmond; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Discover Belmond Programme

Group income protection

Team social events

Wellness programme

Team social events

Wellness programme

Job summary

A luxury train operator in the United Kingdom is seeking a Deputy Train Manager to support service delivery and manage resources on board. You will ensure exceptional customer service, oversee operational aspects, and lead a team of service professionals. The ideal candidate has 3-5 years of experience in the luxury hospitality industry and strong leadership skills. This role offers competitive benefits and a chance to thrive in a luxurious travel environment.

Qualifications

• 3-5 years’ experience in similar role in luxury hospitality.
• Must have eligibility to work in the UK.
• Ability to manage a team effectively.
• Proven leadership and team management abilities.

Responsibilities

• Ensure exceptional customer service for passengers.
• Oversee train operations and logistics.
• Recruit and manage service professionals.
• Coordinate dining and onboard amenities to deliver luxury experiences.
• Address day-to-day operational challenges with creative solutions.

Skills

Leadership and management skills

Exceptional customer service

Problem-solving skills

Operational planning

Education

Bachelor's degree in hospitality management

Job description

As Deputy Train Manager at Britannic Explorer, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing our passengers with a luxurious and memorable travel experience. In this role, you are responsible for supporting the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

Primary Responsibilities

• Providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
• Supporting the Train Manager in overseeing all aspects of the train’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
• Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards required.
• Ensuring the safety and security of passengers, crew and the train itself. Implementing and enforcing safety protocols and emergency procedures.
• Coordinating dining services on board, working closely with the culinary team to provide a fine dining experience.
• Managing onboard amenities and services, including entertainment, spa services and other luxury offerings.

Requirements

• Applicants must have eligibility to work in the UK.
• 3‑5 years’ experience in a similar role, preferably within the luxury hospitality industry.
• A bachelor’s degree in hospitality management, business administration or a related field is preferred.
• Strong leadership and management skills to lead and motivate a team of professionals.
• The ability to handle unexpected challenges and find creative solutions in a high‑end service environment.

Benefits

• Health & dental insurance plans.
• Discover Belmond Programme which includes complimentary and preferred‑rate experiences at our iconic destinations.
• Group income protection – group life insurance – employer contribution pension.
• Team social events.
• Wellness programme throughout the year.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.

Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today!

About Us

Britannic Explorer, a Belmond Train, United Kingdom, takes to the rails from July 4, 2025. Paying homage to the British tradition of touring, the train celebrates all that is intriguing, quirky and quintessential about the UK. Three‑ and six‑night journeys take in the illustrious landscapes and vibrant cities of Cornwall, the Lake District and Wales. On board, guests enjoy menus designed by superstar chef Simon Rogan, a bar, observation car and wellness suite.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

The Britannic Explorer is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history‑rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.