Deputy Train Manager – Luxury Rail & Guest Experience

Belmond; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Discover Belmond Programme

Group income protection

Team social events

Wellness programme

Job summary

A luxury train operator in the United Kingdom is seeking a Deputy Train Manager to support service delivery and manage resources on board. You will ensure exceptional customer service, oversee operational aspects, and lead a team of service professionals. The ideal candidate has 3-5 years of experience in the luxury hospitality industry and strong leadership skills. This role offers competitive benefits and a chance to thrive in a luxurious travel environment.

Qualifications

• 3-5 years’ experience in similar role in luxury hospitality.
• Must have eligibility to work in the UK.
• Ability to manage a team effectively.

Responsibilities

• Ensure exceptional customer service for passengers.
• Oversee train operations and logistics.
• Recruit and manage service professionals.

Skills

Leadership and management skills

Exceptional customer service

Problem-solving skills

Education

Bachelor's degree in hospitality management

Job description

A luxury train operator in the United Kingdom is seeking a Deputy Train Manager to support service delivery and manage resources on board. You will ensure exceptional customer service, oversee operational aspects, and lead a team of service professionals. The ideal candidate has 3-5 years of experience in the luxury hospitality industry and strong leadership skills. This role offers competitive benefits and a chance to thrive in a luxurious travel environment.