Head Receptionist / Senior Administrator

CVS Group plc.; Wokingham; On-site; GBP 25,000 - 35,000; Part time

Benefits offered by this job

25 days holiday

Pension

Discounted healthcare

Staff discounts

Job summary

CVS Group plc. is seeking a Senior Administrator / Head Receptionist to join their experienced team in Wokingham. The role is flexible, allowing for part-time or full-time consideration.

As the Senior Administrator, you will manage a team of receptionists, ensuring exceptional customer service in a veterinary environment. Your responsibilities include answering calls, managing appointments, and supporting the Practice Director with various administrative tasks.

Qualifications

• Experience in a similar role managing a team.
• In-depth equine knowledge from owning or working with horses.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a team of two receptionists to provide excellent customer service.
• Perform multi-tasking administration tasks and support the Practice Director.
• Answer calls, manage diaries, and welcome clients.

Skills

Customer service

Team management

IT systems proficiency

Detail oriented

Verbal communication

Job description

Senior Administrator / Head Receptionist

Part-time or Full-time considered - Monday to Friday

Salary depending on experience

We are seeking an enthusiastic and experienced Senior Administrator / Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery.

If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. You will need to have in-depth equine knowledge from either owning or working with horses (no veterinary experience is required).
In this role, you will be responsible for managing the team of two receptionists, to ensure we provide excellent customer service, multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas.

The role will include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience. You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.

You must be detail driven with excellent written and verbal communication skills, with a confident telephone manner, and have experience of using various IT systems (full training is given). A positive 'can do' attitude is essential.

• starting at 25 days holiday
• pension
• discounted healthcare
• staff discounts for equine and companion animals

along with a competitive salary, depending on experience.

See our website for more information on who we are: https://scott-dunns.co.uk/